Returns and cancellations

Everything here is made to order. When you order, we buy the garment in your size and colour and your gym's logo is applied to that specific piece. That shapes how returns work.

If you change your mind

You have 14 days from receiving your order to tell us you'd like to cancel, and we'll refund you in full — including the standard delivery charge — within 14 days of hearing from you.

You don't need to send anything back. Your item carries your gym's logo, so it can't be resold to anyone else. Keep it, pass it to a training partner, or donate it.

This applies to Classic Logo and Back Print items.

Items with your own text on them

Event Print and Personalised items carry text you chose, so they can't be cancelled or refunded for a change of mind. This is why we ask you to check your spelling carefully before you order. Your legal rights if something is faulty are unaffected.

If we've got it wrong

If your order arrives faulty, damaged, incorrect, or the printing isn't right, tell us within 30 days and you can have a full refund — or we'll remake it, whichever you prefer. This applies to every item, including personalised ones. Send us a photo and we'll sort it.

If the size isn't right

Get in touch and we'll make you the right size, free of charge. Keep the original — there's no need to send it back. Our size guide is on every product page.

How to get in touch

Email orders@brandworkx.co.uk with your order number.

You can also write to us at: Unity Platform Ltd, 1 Richmond Terrace, Whitley Bay, NE26 1SG. Please note this is our registered office for correspondence only — please don't post items to us, as we can't accept them there.

Your legal rights

None of the above affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Unity Platform Ltd (company number 16805305), trading as BrandWorkX, is the seller for all orders placed through this store.